SERVICE & SUPPORT
Service & Repair
Service & Repair
Linseis Thermal Analysis is committed to supporting our customers around the world. Our Thermal Analysis customers do not just buy a product from us, they buy a business solution – and we can provide you with service solutions that enable you to maintain and grow your business, whether you are running a research facility or production plant.
Maintenance and Service Contracts Maintaining your equipment along with regularly scheduled Preventative Maintenance visits ensure reliability and extends the life of the instrument.
Repairs & Returns
For the return of components or measuring instruments, please complete the following cover letter for repairs and the contamination declaration and send it to us in advance by e-mail to info[at]linseis.de. You will then receive an RMA number for your return. Please enclose a copy of the two documents with the shipment and note the RMA number, visible from the outside, on the package. In this way we can plan a repair accordingly and better allocate the returned components.
Our return address:
Linseis Measuring Instruments GmbH
Customer service
Vielitzer Str. 43
95100 Selb – Germany
Customer service
Our service offers
Choose from the following areas:
Remote Support
Quick and competent help via Teamviewer? You can find detailed instructions here
Applications
In the application library you will find some publications with our measuring devices
On demand webinars
Click here for an overview of our on-demand webinars. Register and get started!
University support
We support universities and colleges in the acquisition of new measuring devices
Our service in overview
Installation
- Installation and commissioning of the device
- Training and instruction of technical and operating personnel on site
During the installation and commissioning of the device, you will receive intensive training from our specialists. You will be shown the performance of our thermal analysis instruments to achieve the best possible results.
